Privacy Policy

iIntroduction

Welcome to gravIITy Cloud Tuitions ("we", "our", "us"). We are operated by Graviity Cloud Private Limited, headquartered at Plot No. 500, 2nd Floor, Opp. Vivin Towers, Beside TAAZA Kitchen, Near YSR Statue, 100 Feet Road, Madhapur, Hyderabad – 500081, Telangana, India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website graviitytuitions.in, use our gravIITy Cloud Foundation App, or enroll in our tuition programs.

1Information We Collect

We collect the following types of information:

Personal Information you provide:

• Student name and age
• Parent or guardian name
• Mobile phone number
• Email address
• Home address and locality
• Class and school details
• Course or program interested in

Automatically collected information:

• Browser type and version
• Pages visited on our website
• Time and date of visit
• Device type (mobile or desktop)
• IP address (anonymized)

2How We Use Your Information

We use the information we collect for the following purposes:

• To contact you about your enrollment enquiry within 24 hours
• To assign you to the nearest tuition center in your locality
• To send class schedules, exam dates and progress reports
• To send Sunday assignments through the gravIITy Cloud App
• To facilitate Parent Teacher Meetings every Saturday
• To improve our website and services
• To send important updates about your child's academic progress
• To respond to your queries and support requests
• To send promotional offers and admission updates (you may opt out anytime)

3WhatsApp Communication

When you submit our enquiry form, your details are sent to our WhatsApp number (9640446974) as a lead notification. This is used solely by our counselling team to follow up with you about admissions.

By submitting the form, you consent to being contacted on WhatsApp and phone for admission counselling purposes.

You can opt out of WhatsApp communications at any time by messaging "STOP" to 9640446974.

4AI Chatbot (gravIITy AI Tutor)

Our website uses an AI-powered chatbot powered by Claude AI (Anthropic). When you use the chatbot:

• Your questions are sent to Anthropic's API for processing
• We do not store your chat conversations on our servers
• Anthropic may process your queries as per their privacy policy at anthropic.com/privacy
• Do not share sensitive personal information (Aadhaar, bank details) in the chatbot

The AI chatbot is provided for educational assistance and general enquiries only.

5Cookies and Tracking

Our website uses minimal cookies to improve your experience:

• Session storage: We use browser session storage to remember if you closed the enquiry popup, so it does not appear again in the same session.
• Google Analytics: We may use Google Analytics to understand how visitors use our website. This data is anonymous and aggregated.
• Google Search Console: We use Google Search Console for website performance monitoring.

You can disable cookies in your browser settings. This will not affect your ability to use our website.

6Data Sharing and Third Parties

We share your information only with trusted third parties necessary to operate our services:

• Web3Forms: Used to deliver your enquiry form submissions to our email inbox securely.
• WhatsApp (Meta): Used for lead notifications to our counselling team.
• Anthropic: Powers our AI chatbot for student doubt solving.
• Netlify: Hosts our website securely.
• Google: Google Search Console and Google Business Profile for search presence.

We do not share your data with advertising networks, data brokers, or unrelated third parties.

7Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Our website uses HTTPS (SSL/TLS encryption) for all data transmission
• Enquiry data is transmitted securely via Web3Forms API
• Access to student data is restricted to authorized staff only
• We do not store credit card or payment information on our servers

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8Children's Privacy

Our services are designed for students of all ages including children below 13 years (primary classes). We collect student information only with parent or guardian consent.

Parents and guardians are responsible for:

• Providing accurate information on behalf of their child
• Monitoring their child's use of the AI chatbot
• Contacting us if they wish to review or delete their child's data

If you believe we have collected information from a child without parental consent, please contact us immediately at support@graviitycloud.com.

9Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Opt-out: Opt out of promotional communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, contact us at support@graviitycloud.com or call 7032311142.

10Data Retention

We retain your personal information for as long as necessary to provide our services:

• Enquiry data: 2 years from date of enquiry
• Student enrollment data: Duration of enrollment plus 3 years
• Communication records: 1 year

You may request deletion of your data at any time by emailing support@graviitycloud.com.

11Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the new policy on this page with an updated date
• Sending a notification via WhatsApp or email to enrolled students and parents

We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.